Return & Refund Policy
At Sideline Sports, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward returns policy to ensure a hassle-free experience.
- We accept returns within 30 days from the date of purchase.
- The item must be unused, in its original condition, and in its original packaging.
- Personalised or customised items cannot be returned unless they are faulty or damaged.
- To initiate a return, please contact our customer support team at firstname.lastname@example.org within 30 days of receiving your order.
- Provide your order details, including the order number and the reason for the return.
- Customers are responsible for the return shipping costs unless the item is faulty or damaged.
- We recommend using a tracked and insured shipping method to ensure the safe return of the item.
- Please securely package the item to prevent any damage during transit.
- Once we receive the returned item and verify its condition, we will process your refund.
- Refunds will be issued to the original payment method used for the purchase.
- Please note that the original shipping charges are non-refundable unless the item is faulty or damaged.
Faulty or Damaged Items:
- In the rare event that you receive a faulty or damaged item, please contact our customer support team immediately.
- We may request photos or other evidence to assess the issue.
- We will arrange for a replacement or refund, including any applicable shipping charges.
Please note that this returns policy is in addition to your statutory rights as a consumer.
If you have any questions or require further assistance regarding returns, please don't hesitate to contact our dedicated customer support team. We are here to help!
Sideline Sports reserves the right to amend this returns policy as necessary. Any changes will be communicated on our website.
This returns policy is effective as of 01/06/2023